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Customer Service

For information about the CDA credential or the status of your credentialing process, please call the Council for Professional Recognition at 1-800-424-4310, or visit http://www.cdacouncil.org.

For information about your scheduled CDA exam appointment, or to cancel or reschedule your exam appointment, please contact Pearson VUE using one of the methods below. If you must cancel, you will be assessed a cancellation fee of $15, so be sure to choose a date and time that fits your schedule.

Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.


Contact a Pearson VUE agent in the Americas region via email.

Telephone Numbers

United States / Canada 866-507-5627

Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

Last updated 2013-11-18