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Customer Service

NCBAC tests are delivered through our network of test centers.

First-time visitors:

If you have never used our site before, you will need to create a new web account.

Returning visitors:

If you already have a Pearson VUE web account, go to the sign-in page and log in.

Need help?

Need help? If you do not remember either your username or password, use the self-help links below to reset them:

If you are still not able to log in, contact customer service.

Americas Region

Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.


Contact a Pearson VUE agent in the Americas region via email.

Telephone Numbers

United States / Canada 800-933-3055

Effective August 1, 2009, a $10.00 service fee will be charged for NCBAC exam registrations made through the Pearson VUE call center. A $10.00 fee will also be charged to reschedule NCBAC exams through the Pearson VUE call center. There will be no charge for exam registrations and rescheduling through the Pearson VUE website. Pearson VUE call center agents can assist in setting up a web registration account. There is no charge to set up a web registration account.

Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except¬†U.S.¬†holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2013-12-14